Redan engages authorities over fuel coupons saga

Redan Petroleum, which has come under the hammer from motorists for debasing its fuel coupons, is holding ongoing engagement with authorities in connection with recently increased duty on fuel.

In a statement, the fuel supplier said: “Redan Coupon (Pvt) Ltd would like to inform our valued customers of our ongoing engagement with authorities in connection with recently increased duty on fuel. Following the announcements, we have been faced with the inevitable need to either debase the coupon or offer a refund to our customers.

“Over the past few weeks, Redan has worked to redress the situation and reach a resolution that will be in the best interests of our customers. Our engagement with the authorities has been open, and our communication has been positive. We request that our customers continue to bear with us as we await the finalisation of the official resolution. Redan will strive to keep members of the public updated and will issue details of the finalised resolution in the near future.

“Redan is continuing to work behind the scenes to ensure that our customers’ interests are upheld as a priority. For any information or queries, contact us at or +263xxxxxxx. We would like to thank our customers for the ongoing support through the years, we look forward to continuing to serve you.”

The decision by Redan Petroleum to debase fuel coupons following President Emmerson Mnangagwa’s decision to hike fuel prices a fortnight ago has drew fire, with lawyers four days ago demanding that the fuel distributor reverses the decision within 72 hours.

Alex Majachani of Alex F & Associates has written to Redan representing a class action for people aggrieved by the debasing of fuel, threatening legal action if the quantities of fuel reflected on the coupons were not restored within seven days.

Majachani is demanding that Redan revokes the notice it issued announcing debasing of the value of fuel coupons sold to motorists and immediately allow members to access the quantities reflected on the coupons issued to them.

“In view of the above, we are instructed to demand as we, hereby, do that you give a written undertaking that you will forthwith and, in any event not later than 72 hours from the date of receipt of this letter, allow our clients to have access to petrol and diesel fuel in the amounts reflected on the coupons that you issued to them,” Majachani demanded.

“Revoke the public notice that you issued to the public in terms of which you illegally debased fuel coupons issued to our clients and members of the public. Allow our clients to have access to the fuel in the quantities reflected on the coupons issued on them.”

The lawyer added: “Should your company fail to honour its coupons and for value, and this demand within a period of seven days of receipt of this letter, we have strict instructions to institute legal proceedings against your company for appropriate relief. We trust that this course of action shall not be necessary in the circumstances.”





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