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Econet urges public to use digital platforms as nation battles COVID pandemic


Econet Wireless Zimbabwe (Econet) has urged the public to combat the spread of COVID-19 by adapting the use of digital platforms.

Zimbabwe is battling a deadly second wave of the coronavirus which is threatening to overwhelm the country’s fragile healthcare system after months of a relatively mild impact of the disease across the country. This has resulted in the government early this month imposing a second national lockdown to stop the infectious disease from spreading.

“We owe it to ourselves, our staff, our customers and the nation at large, to play our part in preventing the spread of this disease,” an Econet spokesman said. The latest official reports put the total number of reported COVID related deaths so far at over 820, with over 28 000 people having been infected by virus since its outbreak last year.

Econet said people should take strict safety precautions, such as physical and social distancing, the wearing face masks, avoiding crowds and regularly sanitisation their hands in order for them to avoid infection.

The telecommunications giant has been quick to adapt, and to practice ‘agile working’ for its staff, where close to 90 percent of its staff are working from home.

“In part due to the pandemic, we have accelerated our digital transformation roadmap, got the majority of our staff to ‘telecommute’ (work from home) and have deployed digital platforms and channels to serve our customers, so they can access our products and services from wherever they maybe, without exposing themselves to this disease,” Econet said.

The listed company recently closed all its shops nation-wide, following the national lockdown announced at the beginning of the month, as government moved to stem the spread of the deadly virus by restricting movement. Econet shops are only physically open a few hours per day, under strict COVID prevention conditions, for customers collecting vital international remittances.

“Customers seeking any other forms of support, such as PUK and PIN resets, airtime top-ups, airtime transfer and data purchase issues, are kindly urged to utilize our digital channels, for their own safety and convenience,” the Econet spokesman said, urging customers to register on the company’s selfcare platforms.

Customers can access the selfcare platforms on https://selfcare.econet.co.zw or by simply dialling *111#. The web selfcare portal is zero-rated, meaning customers incur no charges for accessing it.

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